If your account is locked, it’s probably because you tried to sign in with the incorrect password too many times. To regain access to your account, you’ll need to reset your password.
- Click “SIGN IN” at the top right of any page. You will be taken to the member sign-in page.
- Click on the “FORGOT LOGIN ID/PASSWORD?” link. Follow the directions to reset your password.
- Tap the navigation symbol (three horizontal lines) at the top corner of any page. A navigation panel will slide open.
- Locate and tap “SIGN IN.”
- Scroll down past the SIGN IN button and tap the “FORGOT LOGIN ID/PASSWORD?” link. Follow the directions to reset your password.